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Effective Date: 15th July, 2025
Company Name: Jagaban Express LTD
Contact Email: support@jagabanexpress.com
At Jagaban Express LTD, we value customer satisfaction and strive to provide the best possible service. However, due to the nature of our products, certain conditions apply to returns and refunds. This policy outlines when and how customers may request refunds or exchanges.
Refunds or exchanges must be requested within 7 calendar days of receiving your order.
Products must be returned unused, undamaged, and in their original packaging, along with proof of purchase (invoice or order number).
All requests must be initiated by emailing support@jagabanexpress.com with a detailed reason for the return and supporting images if applicable.
Opened or used electronic gadgets.
Items damaged after delivery due to misuse, negligence, or unauthorized repair attempts.
Software downloads, digital products, or items marked as “Final Sale.”
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request.
Approved refunds will be processed within 7 business days and credited to your original method of payment.
Shipping fees are non-refundable. Customers are responsible for return shipping charges unless the return is due to our error (e.g., wrong item sent, damaged product).
Defective or damaged items can be exchanged for the same item after inspection. Exchanges follow the same process as refunds.
Orders can only be canceled before they are shipped. Once dispatched, the refund process must be followed as stated above.
For questions or to initiate a return, please email support@jagabanexpress.com with your full name, order number, and reason for return.